Terms and Conditions
Last updated: 16 August 2026
These terms are a contract between you and JahaSoft Ltd. By creating a WaHttp account, linking a WhatsApp number, or calling our API, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
1. What WaHttp is, and what it is not
WaHttp is an HTTP API that lets you send and receive WhatsApp messages from your own software. You link a WhatsApp number you control by scanning a QR code or entering a pairing code, and our servers maintain that connection as a linked device.
WaHttp is not the official WhatsApp Business API. We are not affiliated with, endorsed by, sponsored by or connected to WhatsApp LLC or Meta Platforms, Inc. We connect using the WhatsApp Web protocol, which is why no Meta business verification is required to get started.
You need to understand the trade-off that comes with that. WhatsApp's own terms of service govern your WhatsApp account, and they place restrictions on the use of unauthorised third-party clients and on automated or bulk messaging. Using WaHttp may put your WhatsApp account at risk of restriction, suspension or permanent ban by WhatsApp, and that decision is entirely WhatsApp's to make. We have no relationship with WhatsApp, no ability to appeal on your behalf, and no ability to recover a banned number.
You accept that risk yourself. Our Smart Queue paces outgoing messages and our warm-up guidance is designed to reduce the chance of a ban, but nobody — including us — can prevent one. Do not link a number you cannot afford to lose.
2. Eligibility and your account
You must be at least 18 and legally able to enter a contract. You must give accurate registration details and keep them current.
You are responsible for everything that happens under your account, including anything done by your team members or by API keys you have issued. Keep your password and API keys confidential. Tell us at [email protected] straight away if you think either has been compromised, and revoke the affected keys from your dashboard.
You must only link WhatsApp numbers that you own or are authorised to use.
3. Acceptable use
You may not use WaHttp to:
- send unsolicited bulk messages, spam, or messages to people who have not opted in to hear from you
- send messages that are unlawful, fraudulent, defamatory, harassing, hateful, obscene, or that infringe someone else's rights
- impersonate another person, business or brand
- distribute malware, phishing links, or run scams of any kind
- harvest phone numbers or scrape contact data
- circumvent our rate limits, resell API access outside a plan that permits it, or run automated attacks against our infrastructure
- breach WhatsApp's terms of service, or any law that applies to you, including data protection and electronic marketing rules
You must maintain a genuine opt-in list, honour opt-out requests promptly, and identify yourself clearly in your messages.
We may suspend or terminate an account that breaches this section, without refund, and we may do so immediately where the breach is serious or where we are required to act.
4. Your responsibilities under data protection law
When you message your contacts through WaHttp, you decide who to message and why, which generally makes you the data controller for that data and us your processor. You are responsible for having a lawful basis to contact those people and for handling their rights requests. See our Privacy Policy. A Data Processing Agreement is available on request.
5. Plans, billing and renewals
Current plans and prices are on our pricing page. Plans are billed per workspace, monthly or annually, and a plan's price is set by the number of concurrent sessions it allows. All paid plans include unlimited messages with no per-message fee.
Subscriptions renew automatically on the renewal date shown in your dashboard until you cancel. Payment is taken by our processor using the card on file. If a payment fails we may retry and, after [INSERT — e.g. 7 days], suspend the workspace.
Prices exclude VAT and any other applicable tax, which is added at checkout where required.
We may change prices with at least 30 days' notice by email. A price change takes effect at your next renewal, so you can cancel first if you do not want it.
6. Free trial
The free trial runs for 7 days and includes one session, full feature access, and up to 100 messages per day. No card is required to start it. At the end of the trial your sessions stop unless you upgrade. We may withdraw or change trial terms for new signups at any time, and we may refuse a trial to anyone who has already had one.
7. Refunds and cancellation
We offer a 14-day money-back guarantee on first-time paid subscriptions. Email [email protected] within 14 days of the charge and we will refund it in full.
Outside that window, payments are non-refundable, including for partial months. You can cancel at any time from your dashboard; cancellation stops the next renewal and your workspace stays active until the end of the period you have already paid for.
We do not give refunds where an account has been terminated for breach of section 3.
If you are a consumer in the UK or EU, you have a statutory 14-day right to cancel. By starting the service immediately you ask us to begin during that period, and you may be charged for what you have used if you then cancel. Nothing here limits your statutory rights.
8. Availability
We aim for high availability but do not guarantee uninterrupted service.
Sessions can disconnect for reasons outside our control: WhatsApp changing its protocol, your phone going offline for an extended period, WhatsApp restricting your number, or your device being unlinked. We detect disconnections and attempt reconnection, and queue messages during short outages, but we cannot promise a session will stay connected.
We may carry out maintenance, and will give notice of planned downtime where practical.
We may modify, add or remove features. If we remove something material from your plan, we will give you notice and, if you are worse off, a pro-rata refund of the unused period.
9. Rate limits and Smart Queue
Each plan has session limits, and each session has configurable rate limits. Smart Queue paces outgoing messages to stay inside WhatsApp's thresholds. You must not deliberately defeat these controls. We may throttle or suspend a workspace whose traffic threatens the stability of the platform or the safety of other users.
10. Third-party integrations
WaHttp can connect to n8n, Make, Zapier, MCP clients and any system you build yourself. Those tools are operated by other companies under their own terms, and we are not responsible for them, for their availability, or for what they do with data you send them.
11. Intellectual property
We own WaHttp: the platform, the dashboard, the API, the documentation, the branding and everything else we have made. You get a limited, non-exclusive, non-transferable right to use it while your subscription is active. You may not copy, resell, reverse-engineer or create derivative works from it, except where the Agency plan's white-label terms expressly allow it or where the law says you can.
You keep ownership of your own content: your messages, templates, contact data and anything else you put into the platform. You grant us the licence we need to store and transmit it in order to run the service.
WhatsApp is a trademark of WhatsApp LLC. We use it only to describe what our software works with.
12. Warranties and disclaimers
The service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and non-infringement.
We specifically do not warrant that: the service will be uninterrupted or error-free; that any message will be delivered; that your WhatsApp number will not be restricted or banned; or that WhatsApp will not change its protocol in a way that breaks the service.
13. Limitation of liability
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, loss of data, or any indirect or consequential loss — and specifically not for losses arising from your WhatsApp number being restricted, suspended or banned.
Our total liability to you in any 12-month period is capped at the amount you paid us in the 12 months before the claim arose.
If you are using WaHttp as a business, these limits are a fundamental part of the bargain: our prices are set on the basis that our exposure is capped.
14. Indemnity
You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms, from the content of messages you send, or from your failure to comply with data protection or marketing law.
15. Suspension and termination
You can close your account at any time. We may suspend or terminate your account if you breach these terms, if payment fails, if your use puts the platform or other users at risk, or if we are required to by law. Where the circumstances allow, we will give notice first.
On termination your right to use the service ends immediately. See our Privacy Policy for what happens to your data.
16. Changes to these terms
We may update these terms. Material changes will be emailed to account holders at least 30 days before they take effect. Continuing to use WaHttp after that means you accept the new version.
17. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country you live in.
18. Contact
Email: [email protected] WhatsApp: +44 7803 707311